Integrated Help Desk and Knowledge Base

Logs each customer problem, complete with an integrated knowledge base that enables support staff to answer problems immediately or at a later date by using the reminder list.

The knowledge base is simple to use and has built in fuzzy logic that gives you results in seconds. The knowledge base supports group attachments which means all your answers or diagrams can be stored in Word, Excel or PowerPoint and sent to the customer with one click of the mouse by letter, fax or email. Nothing could be easier. All pending support problems can be immediately viewed by contact or company.

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